Position: Crisis Care Outreach Worker
Accountability: Shelter Manager/Executive Director
Hours of Work: 30 hours a week – primarily days, some evenings, and weekends
Rate of Pay: $24.36 – $25.12
Location: 1 McGrigor Street
Start Date: Immediately
ABOUT THE ROLE: Through a feminist and intersectional lens, the Crisis Care Outreach worker will engage in community development, raise awareness, and create pathways for women. Through mobile engagement, the worker will provide safety planning, education, individual & group counseling, crisis & immigration support. In addition, the position requires the individual to be able to work independently as well as work as a team member, co-ordinate and create/maintain exemplary relationships with community resources/members.
SUMMARY OF DUTIES:
- Provide counselling, referral, advocacy, and support to abused women and their children from a feminist perspective.
- Support the development of personal safety plans for women and their children who have experienced abuse.
- Conduct assessments and provide crisis intervention as required.
- Maintain appropriate and accurate file documentation and statistical data while maintaining respect for confidentiality of client files, subject to legal and policy parameters.
- Liaise with the community to promote and maintain cross-sectoral relationships.
- Coordinate workshops, presentations, and information sessions to enhance public awareness and foster understanding of the organization and its purpose and philosophy, as well as issues surrounding abused women and their children.
- Assist/support co-workers within the YWCA Durham
- Attend all staff meetings and training sessions as assigned and participate in committees as appropriate/requested.
- Perform any other duties that may be assigned for the efficient and effective operation of the YWCA Durham
- Perform all duties in keeping with the philosophical framework set out in the Mission Statement, values, and objectives of the YWCA Durham.
QUALIFICATIONS:
- Diploma or Degree in social services, counselling, health services or a related field.
- 5 year’s direct experience counselling abused and at-risk women and children.
- Previous experience in domestic violence intervention techniques.
- Sound knowledge of casework, counselling and advocacy principles and application.
- Knowledge of a range of women’s issues and sensitivity to the diverse needs of women and children exhibited in a supportive and non-judgmental manner.
- Sound knowledge of community agencies and resources.
- Ability to write clear and concise reports.
- Ability to work independently and as part of the team.
- Understand and respect the confidentiality of the YWCA, partner agencies, and program participants.
- Excellent organizational, time management, problem-solving and decision-making skills are essential.
- Demonstrated assertiveness, grace, diplomacy, and resilience in managing intricate and delicate situations.
- Current C.P.R. and First Aid training is an asset.
- Valid driver’s license, with proof of adequate level of insurance, and access to a reliable vehicle.
Submit Cover Letter and Resume quoting job title by July 18th, 2025.
Stephanie Fetter
Shelter Manager
Email: sf@ywcadurham.org
We invite all qualified applicants from within the Bargaining Unit to apply.
The YWCA Durham seeks to be an equal opportunity employer. We encourage applications from women of all races, color, ethnic origin, religion, ability and sexual orientation.
